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Terms of sale for distance contracts.
I. General information
1. In the regulations we use the terms:
a. We - the vendor, i.e Artykuły Techniczne Sp. o.o.
Our full details:
Artykuły Techniczne Sp. o.o. 6 Kwiatowa St. 26-300 Opoczno,
District Court for Łódź-Śródmieście in Łódź Commercial Court XX Commercial Division KRS: 0000819655, NIP: 7681843110,
BDO: 000549464, share capital PLN 100,000, accout noumber Euro: 24 1240 3129 1978 0011 0043 2265
e-mail address: sales@cutting-tools24.com, phone number: (44)-755-04-05, (44)-755-53-13
b. You - the buyer; any natural person, legal entity or unincorporated entity who places an order in our store,
c. our store - the online store at www.https://cutting-tools24.com/
d. private purchases - purchases made by a consumer or an individual who is engaged in business, provided that the purchases are not of a professional nature for that person,
2. In the terms and conditions we describe the rules under which we sell products (goods) and services.
3. Regulations are part of the contract of sale of products in our store.
4. If you want to shop in our store, write a comment or use other features of our site - read and accept these terms and conditions.
II. Our products - what we sell
5. We sell products (goods) that we display in our store.
6. As a seller, we are obligated to provide you with goods free of defects. We are also responsible for the conformity of our performance in accordance with the contract you enter into with us.
All products in our store are brand new, free of physical and legal defects and legally introduced into the Polish market.
III. Operation of our store - how you can use our store
7. In our store you can:
- shop,
- take advantage of individual discounts,
- participate in promotions,
- evaluate products and write reviews about them,
- comment on articles (news and guides) on our website www.https://cutting-tools24.com/
8. You do not need to register in our store to shop.
9. If you register an account with us, you can additionally check your history - for example, order information in our system.
10. You can register an account free of charge in our store m.in. at www.cutting-tools24.com or on the mobile app.
When registering, accept our terms and conditions. We will send you confirmation of your account registration via email.
11. You can always delete your account in our store. To do so:
- send us an e-mail to: sales@cutting-tools24.com from the mailbox assigned to your account; or
- call (44)-755-04-05
12. Our store's website works properly if:
- you are using Chrome, Firefox, Microsoft Edge, Safari or Opera browser in the latest version,
- you have Javascript enabled in your browser,
- you have cookies and site data enabled in your browser.
13. Complaints related to your account in our store can be sent to the address:
sales@cutting-tools24.com
We will process the complaint within 14 days from the date of notification.
IV. Product sales - how you can buy products from our store
14. We sell products: in our store, via e-mail, while talking to our consultant (over the phone).
15. We do not sell wholesale in our store.
16. You can place orders in our store through the website www.https://cutting-tools24.com/, mobile app, e-mail and telephone.
In our store you can do it in two ways:
- through your account,
- without creating an account - if you accept the terms and conditions each time.
17. To shop in our store:
- read product information,
- add products to your cart - if available,
- select the method of delivery,
- select a payment method,
- enter the recipient's data,
- check your order summary,
- place an order using the "Buy and pay" button.
18. In exceptional cases, we mark products as special offers. Special offers are products in pre-sale and on sale.
We also label products that are either in high demand or have limited availability on the market.
On the page of such a product we will post important data about it:approximate delivery date and other relevant information.
19. We will send confirmation of the conclusion of the contract to the e-mail you provided in the order.
20. Your order is valid for 7 business days from the day we prepare it.
If within this time you do not receive the product, do not pay for it or we can not contact you - we will cancel them.
V. Delivery - how we deliver your purchases
21. We deliver products in Poland and countries of the European Union.
22. We deliver the products the way you indicate:
- courier,
- for parcel machines,
23. You can check the cost of delivery at https://cutting-tools24.com/koszty-wysylki.
24. We will deliver your purchases within 2 business days.
25. When you pick up the package, you confirm its receipt - with your signature or through the parcel system.
If you are shopping privately, from that point on you are the owner of the product and responsible for damage or loss.
26. If you notice that the shipment or its contents are damaged or incomplete (even if the packaging is intact) - make a claim to the carrier.
This will facilitate the complaint procedure.
a. On delivery by courier:
- file a complaint directly with the carrier - it is best if you write a protocol of the condition of the shipment with the courier. You can file a complaint with the carrier within 7 days of receiving the shipment; or
- contact us (preferably within 24 hours of receiving the shipment)
b. When delivering to a parcel machine:
- show the damage under the surveillance camera of the package store;
- place the damaged, unopened parcel in the same parcel box it was in and close the box - according to the messages on the parcel box screen;
- report the complaint to the owner of the parcel machine in question - according to the messages on the screen of the parcel machine - or to us, via e-mail office@cutting-tools24.com.
27. If you buy several products, we may divide them into smaller shipments. In this case, the delivery cost we gave you in the order summary will not change.
28. If we are unable to fulfill your order, we may instead offer you other products of the same quality, purpose and price (substitute benefit).
You can choose to accept these products, or you can cancel the contract.
VI. Payment - how you can pay for your purchases
29. Prices of all products in our store are given in Polish zloty. We give gross prices, i.e. prices that include VAT and in smaller print net prices without VAT.
The product price does not include the cost of shipping.
30. You can pay for your purchases in several ways - depending on which delivery method you choose.
If the order we will deliver to you:
a. by courier - you can pay:
- online by instant transfer, card or Blik via Przelewy 24 (prepayment),
- by traditional bank transfer,
- cash (on delivery),
- by card (on delivery, at selected couriers),
b. to a parcel machine - you can pay:
- online by instant transfer, card or Blik via Przelewy 24 (prepayment),
- by traditional bank transfer,
c. to our store - you can pay:
- online by instant transfer, card or Blik via Przelewy 24 (prepayment),
- by traditional bank transfer,
- cash (on delivery),
- by card (upon receipt),
31. We issue and send invoices in paper or electronic form.
We guarantee the authenticity of their origin and the integrity of their content.
32. Upon request, we will provide an electronic invoice to the e-mail address you indicate to us or that you provide during registration.
If you change your e-mail address - notify us in writing or by e-mail.
If you fail to do so, we will treat the messages we send to your existing e-mail address as properly delivered.
33. We are not responsible for incorrect invoice data, if you indicate such data during registration or when placing an order.
34. If you withdraw from the contract or when we favorably consider your complaint, in which you have chosen a refund - we will make such a refund by the method in which the payment was made.
VII. Right of withdrawal - how you can cancel your purchase
35. If you are shopping privately and conclude a contract at a distance - that is, you buy products from our online store outside the stationary store - you can withdraw from the contract concluded at a distance and return your purchases.
The rules we describe in this chapter apply to you only in this case.
36. You can report a return - that is, cancel the contract - within 30 days of when you pick up the product (you, or someone you designate other than the carrier). You don't have to give a reason.
Package the returned product and, along with a signed statement of withdrawal or one provided by us return form and send it back to the address:
Artykuły Techniczne Ltd o.o. 6 Kwiatowa St. 26-300 Opoczno
37. You can send the statement that you are withdrawing from the contract:
- via form on www.cutting-tools24.com - this form we recommend;
- via email to: sales@cutting-tools24.com;
38. You cannot return the product and cancel the contract if:
a. with your consent, we have performed the service in full and informed you before the performance that after we have performed it, you will lose the right to withdraw from the contract (tools with calibration certificate);
b. you buy a product that we have prepared according to your individual specifications or for your individual needs (custom-made tools);
39. Products bearing traces of use are not returnable.
40. The product you return, send it back to us as soon as possible - up to 30 days from when you notify us of the return. When you cancel a sales contract, you also cancel contracts ancillary to that contract.
41. If you withdraw from the contract without giving a reason (within 30 days), you will bear the cost of directly returning (returning) the product to us.
VIII. Complaints - how you can make them
42. If you buy products from us, you have the right to file a complaint.
43. You can make a product complaint under warranty (conformity of goods with the contract) to us in any form.
We recommend that you report it through the form at www.https://cutting-tools24.com/. This will allow us to process your application faster.
44. If you make a claim using the form on our website, wait until you receive a message from us with instructions.
When we accept your complaint, we will send you an email. In it, we will give you instructions on what to do next.
45. The advertised product you can:
- send to:
Artykuły Techniczne Sp. o.o. 6 Kwiatowa St. 26-300 Opoczno,
46. When we process your complaint we will inform you by phone or email.
47. We will send the claimed product to the address you specify.
48. If you are a businessman, we mutually agree that we exclude our liability under warranty (conformity of goods to the contract). First of all, we agree with you that we, as a seller, will also not be liable for latent defects in the product. This condition does not apply to private purchases.
49. If you are shopping privately, you have the right to use out-of-court means of handling complaints and claims, you can for this purpose:
- file a complaint through the EU ODR platform
(https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=PL). In the form, provide our email address: sales@cutting-tools24.com,
- file an application with the Trade Inspection (www.uokik.gov.pl/wazne_adresy.php#faq595).
IX. Opinions, discussions and comments - how to give opinions, write comments and hold discussions
50. In our store you can:
a. give feedback on the products you buy;
51. The opinion you post in our store must be about the product. You can describe its advantages, disadvantages, functionality and experience of using the product - yours or your loved ones.
52. Your comments should relate to the topic of the article you are commenting on.
53. You can write one opinion about a given product. We will not publish your subsequent opinions about the same product.
54. Before you post an opinion, a comment, make sure that their content is in accordance with the law, good manners and does not violate the rights and personal property of others.
55. Your opinions, comments and discussion posts cannot:
- grossly violate the principles of correct Polish;
- contain vulgarities;
- incite violence or hatred;
- promote racism;
- insult someone;
- preach views contrary to generally accepted social norms;
- provide information that may indicate a crime, is unfair competition, violates copyright or industrial rights;
- promote the products and services of our competitors;
- contain links to other websites;
- include detailed personal information: neither yours nor that of the advisor you contacted.
56. You are responsible for the content of your opinions, comments and posts.
57. If you are posting a review as a non-logged-in user, we will ask for your email address for possible contact. Your address will not be visible to others.
58. The opinion you post is to help others choose a product. We check all the opinions you add. Opinions are checked by the system (automatically) and the moderator (manually):
- if you include a link or vulgarity in your opinion (including in foreign languages), our system will detect this and will not allow you to send such an opinion to us.
- if you do not own the product, do not evaluate it. Such an opinion may mislead others. You should add an opinion when you own the product or are familiar with it (e.g., someone close to you owns it).
59. A moderator will check your opinion within 14 days after you submit it. We will not edit your opinion. If the moderator notices that your opinion is in violation of these rules, we will not publish it or remove it. We are committed to the authenticity of the opinions we issue, so in some cases we may ask you to show proof of purchase of a product or other evidence indicating that you or your relatives own the product in question. Such action will take place in particular if your opinion raises our doubts (e.g. lack of confirmation of purchase, or in the case of users who are not logged in). We will inform you of this via e-mail
If you disagree with our decision, you can respond to our message within 7 days, from the date you receive it. This deadline is final, after which you will not be able to file a complaint, and your review will be removed, or we will not publish it. We will respond to your complaint within 7 days of receiving it. We may accept your complaint and we will restore the opinion to the site or remove it from the system - our position will be final. If your opinion is removed by us you can always add a new opinion about this product.
60. We may contact you regarding your feedback. We will then use the data you give us (phone number, email address).
61. When you post an opinion, you grant us a perpetual license to use, distribute, publish, copy, modify, and distribute it free of charge within and outside the European Union. We will therefore be able to:
- disseminate your opinion (or part of it) that is, make it publicly available in such a way that anyone can:
- have access to it at the time and place of your choice;
- publicly display it;
- use your opinion (or part of it) to promote and advertise our store.
X. Privacy and personal data - how we process and care for your data
62. We process your personal data in accordance with applicable law and our data protection.
63. We process your personal data when:
- you shop at our store. We process your data when we handle the transactions and services you use while shopping;
- you use other services that are available on our site;
- you consent to marketing activities to present you with customized content;
- we have a legitimate interest to process your data (e.g. when you make a claim to us).
64. You give us your data voluntarily. Please note that if you do not provide them to us, we will not be able to offer you our products and perform our services.
65. The administrator of your personal data is us, i.e Artykuły Techniczne Sp. o.o. 6 Kwiatowa St. 26-300 Opoczno.
You can find our detailed data in the first paragraph of these regulations.
66. You always have the right to access your personal data - within the limits of the law. You can rectify them, delete them, limit their processing, object to the processing of your data. You also have the right to have your data transferred and to file a complaint with a supervisory authority. You have the right to withdraw your consent at any time, which does not affect the legality of the processing of your data prior to its withdrawal.
67. We have described the principles according to which we process your personal data in our privacy policy. There you will find our information clause and detailed information about the processing of your personal data, including information about your rights.
XI. Changes to the rules - how we can change these rules
68. If we change these terms and conditions, we will make them available in our store at least 7 days before the new terms and conditions take effect. The exception is if:
- immediate change is forced upon us by legal or regulatory obligation;
- we want to protect you from fraud, malware, spam, data breaches or other cyber security threats.
69. If you have an account in our store, we will inform you about the change in the regulations the next time you log in. We will then ask you to accept the changes in the regulations. You will accept the changes to the regulations by clicking in the box of this message. If you do not accept the changes, the system will log you out. In this situation, you can continue shopping in our store without logging in, according to our terms and conditions.
70. We will process orders you place before the new terms and conditions go into effect in accordance with the previous rules.
71. The amendment of the regulations does not affect the acquired rights of users who use our store.